Effective Date: April 28, 2025
At Daybreak Telepsych (“we,” “us,” “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging service. By using our services and opting into SMS communications, you agree to the practices described in this policy.
Information We Collect
When you opt in to receive SMS messages from us, we collect:
- Phone Number: The mobile number you provide during the opt-in process.
- Consent Data: We keep a record of when and how you gave consent (e.g., web form submission, verbal consent, or keyword opt-in).
- Message Interaction Data: Information about message delivery status, responses, and engagement rates.
How We Use Your Information
We use your information to:
- Send you appointment reminders, service updates, and relevant marketing messages based on your preferences.
- Comply with applicable laws, including the Telephone Consumer Protection Act (TCPA) and Campaign Registry requirements.
- Monitor and improve the effectiveness of our SMS communication.
Your information is only used for the purposes specified during the opt-in process. We will not send unrelated messages without your consent.
Sharing Your Information
We do not sell or share your phone number with third parties for their marketing purposes.
However, we may share your information with trusted service providers who assist us in delivering SMS messages. These providers are required to protect your information and only use it to support our communications.
Message Frequency and Data Rates
Message frequency may vary depending on your interactions with us.
Standard message and data rates may apply based on your mobile carrier’s terms and conditions.
Your Rights
You may opt out of receiving SMS messages at any time by replying with “STOP” to any text message we send.
For assistance, you can reply with “HELP” or contact us directly at:
- Email: [email protected]
- Phone: (509) 481-9329
Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Record-Keeping and Proof of Consent
In compliance with TCPA and Campaign Registry rules, we maintain secure records of all opt-ins and opt-outs, including timestamps and consent methods, to demonstrate regulatory compliance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through our website or via SMS. Continued use of our services after any updates indicates your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can reach us at:
- Email: [email protected]
- Phone: (509) 481-9329
- Address: 5904 N Division St, Spokane, WA 99208